Our carriers cannot guarantee safe delivery to certain addresses, please be sure to provide your address and specific details such as street/building number, name, phone number, email, etc.

Shipping Limitations

• -Please use caution when providing a PO BOX/APO/FPO/DPO address, as it may result in lost packages and unexpected delays in shipping.
• -For specific regions such as Hawaii, Alaska, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands, the U.S. Virgin Islands, and similar islands and territories, delivery times may be extended. If you want to receive your items faster, please contact customer service to inquire about expedited shipping options, which may require additional shipping costs.

Attention

• -Please note that expedited shipping does not support delivery to a PO BOX/APO/FPO/DPO address. Shipping times may be slower for remote locations and additional fees may apply.
• -Depending on local postal delivery conditions, you may need to collect your package from your local post office.

Failed Delivery

• -The company is not responsible for failed delivery due to customer negligence, including but not limited to incorrect delivery information, such as order address/contact number/recipient name.
• -If you find that your order information is incorrect, please contact service@m31n.com as soon as possible before shipment to provide your order number and correct information.